SERVPRO of NE Hillsborough County/ Plant City - Plant City, Florida

Evan Smith

Could not have asked for a better customer experience! I called 10 minutes after water started unexpectedly flooding our living room and they had a team onsite removing within the hour. In the days since, there’s been clear, consistent communication about progress and next steps. I always felt I was being treated fairly and with full facts.

Natasha. Landon, George and Jimmy were outstanding to work with during this emergency!

Linda Stiffler

Teresa and Big T (Tiago) did an excellent job of demolition and remediation for the mold and water damage in our large garage. Both are extremely professional, respectful and VERY hard working in this hot and humid weather. They handled our personal possessions as carefully as if they were their own. A month of water damage and mold could have been terribly stressful, but Teresa & Big T were so calm and reassuring every single day. Our Project Manager Tony Collins also did a great job keeping everything organized and well scheduled while he also took the extra time to manage our expectations at every step of the way. Tony answered my many texts and emails promptly and was always super polite. (In the midst of all this, I had eye surgery & my 75th birthday.) Shawn Meek, our acting supervisor in charge of reconstruction also did a superior job. While he's definitely very efficient, knowledgeable & well mannered, he also managed our scheduling in a very expeditious manner. His subcontractor Mauricio, the drywall guys, the father & son painters Fabio & Miguel and their cleaners all did excellent work. Breanne also worked a little miracle for us with help from Mike. What more could we want from a team that enters your life to help during a time of water and mold damage and duress? You want the A TEAM & that's what we got! Thank you ALL for a job well done.

Mary Hahn

Palmer Berberette from ServePro Plant City did an amazing job helping my family through the disaster hurricanes Helene & Milton left behind in St Petersberg FL. He was extremely understanding and worked with us to find the solution we could afford, went above and beyond with his advice and caring nature making sure we brought our flooded home to the levels we needed to be at thank you for all you did for us Palmer!
The Hahns

Penni Griner

I experienced a fire that displaced my family for a bit. 2 firms showed up that day to get the clean-up work. Joe Marazzito of ServPro was one of them and I am very glad he did - he has been a pleasure to work with, made the process a lot easier than I expected. The clean-up crew was very respectful and thorough. I would recommend ServPro of NE Hillsborough County/Plant City to anyone.

Elisa Urrutia

Teresa and Big T did a great job, she explained things, was considerate, helped move things that needed to be put in the pod, took their time to make sure that I had gotten done what I needed and was comforted so that things would seem to go smoother. A group of five young people came the day they were here they didn’t seem to have direction I wasn’t told what was being done. I was just told to take it easy and go and sit down. I thought that they were more experience than that, but it seem like my granddaughter had to influence them how to pack certain things that were in “special“ to me. Ilerika was their supervisor, and she didn’t even have the discretion to close the door. She actually kept the door open and I heard her reprimanding the four young men that were working with her
This meant to me
that she didn’t have control of the situation so it showed me that they need a lot more training and experience. didn’t make me feel at all comfortable, I even found one of my gnomes that was on the counter in the kitchen cracked. I, Kathy Steinberg feel overall that they did help out and Teresa and big T can influence these youngsters to do better as they get more experience for future situations. Thank you all at service pro for doing an efficient job. In a situation where flooding occurs in your home it is best to stay calm and not get overwhelmed. You need to know that you could depend on somebody to come into your home and manage to take care of the necessities that you need if you Have to deal with people who don’t have experience and manage to move the things that you feel and “special“ that doesn’t help you to move on to a better situation.

Elida Vilardebo

I reached out to Servpro to help my mom after a tree fell on her home. They were quick to get back to me initially, but after getting in touch with Shawn, it has been an awful run around. Shawn said he would put up a tarp so no new damage would occur, but he did not. He never emailed me the quotes he said he would send. My brother has to go down from Utah to secure the house the best he could. Shawn also told me and engineer would be up to the house, but no one has gone and he has not communicated with me nor my mom. She has been in a hotel for over 3 weeks now and we have essentially been ghosted by Servpro. It is disappointing because I thought I was calling a reputable company. I am in another state and my brother and I would like to get our mom back in her home. It is unfortunate that Servpro could not pull through or even be up front with us. We are tired of being strung along and having to be the ones to reach out only to hear tomorrow or the next day someone would be out there over again and no one ever shows.

Peter ST Onge

Had house flooding, Treyce came an immediately went to work to clear the water. He set up multiple fans and dehumidifiers. He promptly came back every day to check. Once dry he quickly and completely cleaned up his equipment. Treyce did a fantastic job.

Thank you Servpro for a job well done!

Kevin

Crew Chief Big T was exceptional and very helpful from the moment that I met him! He and his crew are all true professionals! Thank you so much for having such a great team!!