AAA - New Hope Rd - Raleigh, North Carolina

Katrice Patterson

Brandon N. assisted me with my car services. He was great! He was professional, explained everything well & made sure I understood, honest, & was personable. I love their standard of preventive maintenance which saves you time & money in the long run. Also, I'm happy that they did not leave dirty fingerprints in my car. I was very satisfied with the above & beyond service I received.

Lucky Lady

Went in for a simple oil change and had to pull back in because the windshield wiper fluid was not filled. Makes me wonder if the oil change was even done properly!!

It may be a good idea to have most of the AAA car care centers reported to corporate and investigated....based on the reviews!

Lauren Bauer

Excellent, quick service. Brandon was great and called with updates on my car throughout the entire process. 100% recommend, I’d return to this AAA for future service needs.

Derek Graham

These guys are LEGENDS. My car battery needed replacing, and George diagnosed the car and saw that the alternator was compromised, overcharging the battery. His professionalism, alongside Brandon’s, Trinity’s, and Sylina’s exceptional customer service, my first experience here has been nothing short of amazing. I appreciate them giving me honest assessments of my vehicle and the necessary steps to take in repairs. I would recommend them any day!! Thanks AAA New Hope!!

Latoya Lucas

I recently had a very disappointing experience with the AAA location on Newhope Road. I spoke with the manager, who I believe is named Jorge, and unfortunately, the interaction was far from pleasant. From the very beginning, Jorge was rude, frustrated, and dismissive every time I called with questions. It felt like my inquiries were a hindrance to him, and his attitude made me extremely uncomfortable.

Customer service is crucial, especially in a business like AAA, where clients rely on your help and guidance. Sadly, Jorge’s demeanor did not reflect the level of service I expected. I was hesitant to even discuss my concerns because he was so abrupt and rushed during our conversations.

I am genuinely dissatisfied with the service, particularly the poor customer service at this location. I believe that Jorge’s behavior could continue to negatively impact other customers as well, and I hope AAA takes the necessary steps to address this issue. Customer service should always be a priority, and unfortunately, that was not the case here.

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Darren Fogarty

My wife and I came to Triple AAA to check our brakes (soft pedal issues) believing it was likely a brake fluid flush issue. While their front desk service was impeccable (Matt - in particular - treated us phenomenally) - the diagnosis we received for the car was far from it.

Triple AAA told us that our brake pads, front and back, were worn down to 2mm and that we needed to replace them as well as the rotors. With a brake fluid flush included (to be sure we solved the soft pedal issue), the full quote came out to $1,100 net-of-AAA-member-discount).

Well - we aren't against car maintenance but figured the least we could do was seek a second opinion. So, we got the car inspected the very next morning by a local, family-owned mechanic and they advised us that our brake pads were only down to 5mm (halfway through their lifetime) and that the rotors did not need to be replaced until we replaced the pads. We proceeded to flush the brake fluids lines - as we initially suspected might be the issue - and the car's been braking just fine with no more soft pedal issues for a few days now. Case (seemingly) closed.

Honest mistakes happen and I don't want to cast aspersions lightly. But, in this case, it's difficult to see how an honest difference of professional opinion is possible. The delta between "2mm, needs new rotors" diagnosis and "5mm, no need for new rotors" is huge. It turns out, the difference is measurable: $1,000.

This experience has caused my wife and I to lose a lot of confidence in Triple AAA and especially this particular shop - which is unfortunate. The second mechanic we went to advised that, even more unfortunately, this does not seem to be an isolated incident. It's one thing to pay a premium for a larger shop to have a quicker turnaround; that's reasonable and a sign of market choice based on preference, need, etc. That's not what happened.

Frank Obei

Sylina provided great customer service and went above and beyond. I called and she told me she would stay to help me out after her shift to ensure I got my IDP before I deployed on Wednesday. She was very friendly and knowledgeable on the whole process while making me feel very welcomed to the AAA location in Raleigh.

Adrianne Wells

Excellent customer service. Dwayne was wonderful. He was very professional and friendly. He kept me updated on the status of my vehicle throughout the day and on the cost of the additional work that I requested. I really like the fact that AAA provides a warranty for their work as well.