Ryan Reynolds
1/5
Homeowners beware! Under new ownership and not the same company a few years ago when Jesus owned.
Inexperienced techs and major negligence that caused damage to my existing system with no accountability. Will no show no call in middle of project. Will threaten to lein you house and will not show itemized invoice of work. Not transparent at all and bad business practices. Lawsuit opened up on proserv America for the following:
1. We over payed with initial deposit and removed some not started scope work during project after no show and after techs could not calc correct surface volume and CFM for return ducting. They thought a 20" return duct then going to 14" is not bottle necking. Requested refund after I calculated thorough breakdown of current labor and materials charges. Instead they said we owed more, way more. We asked for itemized on how they got to a single line item number. They refused.
2. Stopped project when we found they were defrauding us and only blew 4-6" (most 4" less then 5" and not a even level... at random height) of insulation. And other areas completely not blown at all. R30 is spec in south Florida or any hot climate and each Inch is apx R3. FYI Apx 10" is R30 and standard in S. FL. Any insulation install company quote 10"+ or at least the 10 companies we called. We had at best half that. Techs insisted 5" is acceptable for R30.
Provided ample chances for them to correct the out of spec and refused.
3. Techs negligence damaged existing supply duct work by stepping on duct work, crushing duct work, and nicking insulation with work boots.
Proserv- You do not hire a new tech as an emplyee that has zero experience in HVAC AND never has done attic work, let alone be 6'-2"-4" and 300lbs+ to do duct/attic work.
Again, no ownership or taking responsibility for negligence, refusing damage was done by techs when it was caught on video!
In addition to all of this, every day they were here they broke something that we had to fix at our own time and expense. Every single day.
1. Mis calculated a ceiling opening for a return duct. It fell right into a light fixture. Had to replace not just that light fixture but all light fixtures in hallway so they matched the smaller footprint and style since we couldn't have the larger size anymore.
2. Knee or otherwise pinched the thermostat wire in ceiling against metal stud bracket sheering cable and breaking wire. We realized when AC turned off. We as homeowners had to wire trace and tone out cable to find broken cable and then splice the cable temp to then run new wire. Kicker is we had a spool of thermostat wire for when we put in our own ac unit but techs gave us theirs as they felt bad. We got charged for the cable.
3. Stepped on and busted copper waterline to refrigerator. Again blamed us and said it was existing. Mind you if we didn't turn off the water as fast as we did (1.5min) the water damage would have been so severe water would be leaking from the ceiling to ground and likely the drywall ceiling caving in.
Won't even go into extra charges for things they did as we could not get an itemized invoice to even break it down since they refused to itemize and decided to be shady and not transparent.
Def lookout and do your own due diligence and vetting. I did but it was done a few years ago on initial quote of project and shame on me for not realizing the ownership change.
