Westbrook Service Corporation - Orlando, Florida

Kurt Waters

Wow wow wow!!! Shane Nicholas really went above and beyond and took amazing care of me. Easy to communicate with and on point all around! I would highly recommend this company to anyone!

Jonathan L

Outstanding company with top notch plumbing, and electric technicians. They value their employees so it is apparent in their great work and positive attitude towards customers. I've heard it from so many of their technicians I have seen it myself over the years.

Reman C

I am beyond please with their services. I live in a fairly new apartment, but never would I have never thought I'd be dealing with a new faulty water heater. After 3 months of not having consistent hot water and the apartment complex's maintenance crew not being able to fix the problem, I had enough and management contacted Westbrook. Lester and his assistant were very attentive, professional and detailed. He followed up to make sure that everything was OK. I am beyond pleased with their prompt, professional and diligent work.

Ron Hahn

I have just recently purchased a new Air Conditioner from Westbrook. My father owned an AC and Refrigeration Business, and this was the first time I was making such a big purchase since he had passed away. We had used some local companies for minor repairs and estimates, but I had not been impressed or confident with their knowledge or workmanship. From the moment Tom and Carlos knocked on my door (and they were actually early), I felt we had picked the right company. When the job was finished they took the time to show me all the new and modern details of my Air Conditioner. Tom patiently made sure I understood everything and answered my many questions. The outside unit was installed better than the original had been. Everything had been picked up and cleaned up. Westbrook adjusted the bill because a new box did not need to built like the rep had thought. I would not have known to question that. Our experience was made better by how professional and respectful Tom and Carlos were to us and to our house. After the job was completed, Westbrook took care of all the paperwork for rebates, registering, and inspection.
Needless to say, my experience with this company has been good, and I have signed up for the maintenance plan with Westbrook. I would and I have recommended this company to my friends.

Cindy Zhou

My AC quit working and I called Westbrook to schedule AC diagnosis. Scheduling was OK and a technician showed up on time.
The diagnosis the technician gave to me was something wrong with the wire that connects the panel and inside unit. he promised to give me the pricing to fix the wire the next day.
I didn't get a call from them after calling them several times. I had to go to another company and it turned out that the switch for the inside unit was off. That's the reason AC unit didn't start up. I turned on the switch and my AC started working again. Westbrook gave me the wrong direction and I could have ended up with paying $500 to replace the wire.
I called them asking for a refund and their attitude was just rude. Even my credit card company that was on the line as well said they were rude and they were glad that I would never had business with them again.
Anyway, I don't know why they have good reviews. Maybe my business was just too small to be good for them.

Ken Schneider

I was very pleased with the work Barry performed. He explained everything clearly as to what he was going to do, cleaned up the debris, and when I asked him to provide an estimate for re-plumbing the house due to having copper pipes he completed a very comprehensive assessment and explained everything thoroughly. What I also appreciated is that his prior job was running over, he said he would call and update me which he did...

Christy Donovan

We could not be happier with the work done by this company. We had plumbing and AC jobs completed, which also included electrical work and drywall - everyone we worked with was knowledgeable and professional. This company is committed to excellence and will not leave a job until it is achieved. We live in a 93 yr old historic home, so surprises are common and even simple jobs are not always easy! Their work is exceptional and we will not hesitate to use them in the future!

Stephen Smallwood

This team was amazing to work with! We had an issue with our old A/C unit where it was blowing out air but the air wasn't cooled. We contacted this company and they sent someone out (on a Saturday!). The tech filled our Freon since it was low and checked out the unit. It was determined that since our A/C unit was old, it was probably time to get a new unit. Once we determined we needed the new unit- a rep came out to the home to look at our old one and talk about how the new one would function/look. The new unit was installed with a day or 2 of determining we wanted to purchase a new unit.

The techs that came out to install the new unit were very profession, knowledgeable and kind! Even though it was pushing 90 degrees that day- they worked quickly and had our new unit installed in no time. They also fixed some issues with ventilation and such from an improper install from our previous unit. They truly did a great job and went above and beyond fixing the issues from the previous unit. They explained everything and were very thorough. With the installation of our new A/C unit/handler, we have saved approximately $100 per month on our electric bills!!

This is a great company and everyone was great to work with. We will for sure use this group should we have any future A/C needs. We would recommend the Westbrook team to anyone!!